Return Window: All return requests must be submitted within 30 days of receiving your order.
Applicability: Applies only to products purchased directly from official Glossier channels (Glossier.com or official Glossier retail stores). Items purchased through third-party retail partners (such as Sephora, Space NK, or Mecca) must follow the respective policies of those channels, as official Glossier cannot process them directly.
Product Condition: Glossier supports returns due to dissatisfaction. Makeup, skincare, and fragrance products that have been lightly tested or found unsuited to your skin tone or type are generally eligible for refund or exchange requests.
Refund Details
Refund Method: Refunds are issued back to the original payment method used for the order.
Processing Time: Once Glossier receives and processes your returned package, funds typically appear in your account within 5 to 10 business days (depending on your bank or credit card institution’s processing times).
Shipping Fees: Original shipping charges are non-refundable.
Special Items & Exceptions
Gift Cards: Considered final sale items and are non-returnable and non-exchangeable.
Gift Returns: If you received a Glossier product as a gift and wish to return it, you can typically return it for store credit. You will need to provide the customer service team with information from the original purchaser (such as their name or associated email), and the original purchaser will not be notified of the return.
Sets and Bundles: Multiple items from a bundle can be returned together in the same package, provided that all returned individual items are declared in advance through the customer service system.
Return Process
Contact Customer Service: Prepare your original order number and submit a return request by emailing gTEAM@glossier.com or via the Help Center on the official website.
Confirm Instructions: Inform customer service of the specific items and reasons for the return, and obtain further instructions or a return label based on their reply.
Pack and Ship: Securely pack the items to prevent damage during transit and ship them out following the provided instructions.
In-Store Returns: If you live near an official Glossier retail store, you can bring your online order confirmation email or digital receipt directly to the store for assistance with returns or exchanges from an on-site team member.
Order Cancellation Policy
If you notice an error after placing an order, you can log into your account or contact customer service immediately to request a cancellation before the order enters the fulfillment process.
Once an order has been packed and shipped, it cannot be intercepted in transit; you must wait for the package to arrive and then follow the standard return process to request a refund.
