Standard Processing Window: Orders typically require 1 to 3 business days (1 to 2 business days for UK and specific European orders) for warehouse processing, picking, quality inspection, and packing after successful submission and payment.
Shipping Notification: Once an order is packed and handed over to the courier, an automated shipment confirmation email containing a tracking number will be sent to the email address provided.
Tracking Activation: Tracking information may take 24 to 48 hours to update in real-time within the carrier’s system.
2. US Domestic Shipping
Shipping Coverage: Covers all 50 US states, Puerto Rico, and Armed Forces Americas, Europe, and Pacific (APO/FPO) addresses.
Shipping Methods & Transit Times:
Standard Ground: Generally takes 3 to 7 business days for delivery. Free shipping eligibility applies upon meeting minimum spend thresholds (subject to real-time checkout promotions).
Expedited / Priority: Faster commercial shipping options, typically delivered within 1 to 2 business days after order processing.
Special Product Restrictions (Fragrance):
In accordance with Department of Transportation (DOT) aviation safety regulations, alcohol-based liquid fragrances are classified as regulated hazardous materials (Hazmat) and must be transported via Ground Shipping.
Consequently, US domestic orders containing fragrances cannot be shipped to Alaska, Hawaii, US territories, PO Boxes, or APO/FPO addresses, and are ineligible for expedited air shipping.
3. UK & European Local Shipping
United Kingdom: Offers standard shipping (3-5 business days, with free shipping available upon meeting specific thresholds) and UK Expedited shipping (1-2 business days, orders must be placed before the daily cutoff time). Certain UK islands (such as Guernsey and Jersey) are temporarily unavailable for delivery due to logistical constraints.
European Union & Other Supported Regions: For core direct-shipping countries/regions such as the EU, Mexico, Australia, and New Zealand, all product prices displayed on the website generally include import duties and local Value Added Tax (VAT), collected upfront at checkout to ensure zero additional fees during customs clearance.
4. International Shipping
Global Coverage: Glossier provides direct international shipping to over 180 countries and regions worldwide through international logistics partners.
Duties & Taxes Policy:
DDP (Delivered Duty Paid): For countries including the EU, Australia, New Zealand, and Mexico, taxes and duties are automatically calculated and collected at checkout, ensuring no secondary charges upon delivery.
Other International Destinations: The system automatically calculates and displays duty options at checkout. Certain regions allow customers to choose between DDP or DPU (Delivered at Place Unloaded). Under DPU, the recipient is responsible for cooperating with customs clearance and paying any applicable import tariffs and local taxes.
International Prohibitions & Restrictions: Due to international aviation and customs regulations, certain alcohol-containing fragrances or specific cosmetic formulas cannot be shipped directly to certain overseas countries.
5. PO Box Policy
Glossier supports shipping orders to PO Box addresses.
Important Note: Orders shipping to a PO Box are strictly limited to Standard Shipping; expedited delivery services cannot deliver to PO Boxes.
6. Order Modification & Cancellation Policy
Self-Service Modification Window: Due to rapid warehouse processing speeds, orders cannot be directly modified online (such as changing shipping addresses or adding/removing items) once submitted.
1-Hour Self-Service Cancellation Window: Within 1 hour of order submission, you can log into your Glossier account, navigate to the “Order History” page, and manually click to cancel the order before placing a new one.
Post-Window Requests: If the 1-hour cancellation window has passed, please contact customer support immediately at gTEAM@glossier.com. The customer service team will do their utmost to assist, though successful interception cannot be guaranteed once an order has been packed and dispatched.
7. Anomalies & Logistics Support
Delayed Tracking: If your tracking number shows no updates within 48 hours of receiving the shipment email, it is typically due to carrier system entry delays and we recommend waiting patiently; if no updates appear after 48 hours, please contact customer support.
Lost, Damaged, or Missing Items: If a package shows as delivered but was not received, or if items arrive damaged or missing, please take photographic evidence and contact the official customer support team (gTEAM@glossier.com) within 7 business days of delivery to request a replacement or refund.
